Last Updated: October 10, 2026
Legal Directives, LLC ("Legal Directives," "we," "us," "our," or "Company") provides online document storage and delivery solutions. These Terms of Service ("Terms") govern your access to and use of our website, member portal, wallet cards and digital wallet passes, and messaging programs (the "Services"). How we collect, use, and share your information is described in our separate Privacy Policy. Questions: support@legaldirectives.com.
BY USING THE SERVICES, YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS; (2) YOU ARE OF LEGAL AGE AND HAVE LEGAL CAPACITY TO FORM A BINDING CONTRACT WITH US; AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE OUR SERVICES.
1. Use of ServicesYou may use the Services to (a) store healthcare legal documents, including living wills, HIPAA authorizations, healthcare powers of attorney, and advance healthcare directives ("Healthcare Directives"); (b) list emergency contact and physician information; and (c) list allergies and medical conditions so emergency medical personnel can better assist you.
The Services are intended to provide secure storage and access to information supplied by you or on your behalf. Legal Directives does not provide legal advice or create, prepare, review, interpret, or determine the legal validity, sufficiency, or effectiveness of any Healthcare Directive or other document stored through the Services.
Legal Directives does not guarantee that any Healthcare Directive uploaded to or stored through the Services is valid, current, properly executed, legally sufficient, or effective in any particular jurisdiction or circumstance.
You are responsible for obtaining legal advice from a qualified attorney or other appropriate professional concerning your Healthcare Directives. You are also responsible for reviewing your stored Healthcare Directives periodically and for determining when they should be updated, replaced, or removed.
The Services are designed to provide convenient access to stored Healthcare Directives and emergency information, but Legal Directives does not guarantee uninterrupted or immediate availability. Access may be unavailable or delayed because of maintenance, telecommunications or internet service interruptions, equipment or software failures, third-party service interruptions, or circumstances beyond our reasonable control. You should maintain copies of your Healthcare Directives and should not rely solely on the Services for access to documents needed in an emergency.
2. EligibilityYou represent and warrant that you: (a) are at least 18 years old; and (b) have full capacity and authority to enter into these Terms without violating any other agreement. A parent or legal guardian may establish a membership on behalf of a minor and accepts these Terms on the minor's behalf.
3. Your AccountYou agree to provide accurate information and promptly update it if it changes. You are responsible for keeping your stored Healthcare Directives current and for promptly replacing or removing any document that has been amended, revoked, superseded, or otherwise is no longer intended to be relied upon. You agree to keep your login credentials secure and to notify us promptly if you suspect unauthorized access. You agree to notify us in writing if you wish to end the Services. You agree to safeguard your wallet card and digital wallet pass as described in section 4. You are responsible for all activity under your account.
4. Emergency Medical Information Wallet Card and Digital Wallet PassLegal Directives provides members with an Emergency Medical Information Wallet Card that may be used to facilitate access to the member's Healthcare Directives and related emergency information.
Members may also choose to add a digital version of their Legal Directives wallet card to Apple Wallet, Google Wallet, or another supported digital wallet. The digital wallet pass is an additional means of accessing Healthcare Directives and does not replace the physical Emergency Medical Information Wallet Card.
The physical wallet card and digital wallet pass may contain information, links, or access features that allow the member or another person with access to the card or pass to access the member's Healthcare Directives and related information through the Services. If you share your digital wallet pass, anyone who receives it can use it to access your Healthcare Directives and related information. Legal Directives is not responsible for access by anyone who uses your wallet card, digital wallet pass, or login credentials.
You are responsible for safeguarding your physical wallet card and the devices, accounts, login credentials, and digital wallets used to access your digital wallet pass. Legal Directives is not responsible for unauthorized access resulting from your failure to safeguard your wallet card, digital wallet pass, device, or account credentials. If a wallet card, device, or digital wallet account is lost, stolen, or compromised, you should notify Legal Directives promptly and remove or disable the digital wallet pass when possible. When you notify us, we will change your login credentials so that the old credentials no longer provide access.
Apple Wallet, Google Wallet, and other third-party digital wallet services are provided by third parties and are subject to their respective terms, policies, availability, and technical requirements. Legal Directives does not control and is not responsible for the operation, availability, security, or functionality of third-party digital wallet services.
5. Electronic CommunicationsBy creating an account, you agree that we may provide notices, agreements, and other communications about the Services electronically, by email or through our website and mobile features, and that these satisfy any legal requirement that communications be in writing. These include account notices such as renewal reminders and transactional messages. You may unsubscribe from marketing emails at any time using the link in the email.
Text messages are separate. We send text messages only to members who opt in under section 6. Consent to receive text messages is not a condition of purchasing or using the Services.
You agree that checking a box or clicking "accept" or "agree" constitutes your electronic signature and has the same effect as a handwritten signature.
6. SMS Messaging ProgramProgram name: Legal Directives Wallet Pass Delivery.
Description: Legal Directives sends text messages to members who request a digital wallet pass. The message provides a link that lets you add your Legal Directives wallet pass to Apple Wallet or Google Wallet. The wallet pass is an additional way to access your healthcare directives. Messages are sent only when you request them and are limited to wallet pass delivery and related access information. We do not send marketing or promotional text messages.
How to opt in: On your member portal page, confirm the mobile number on your Personal Information page (or add one there if none is on file) and check the optional SMS consent box, then choose Apple Wallet or Google Wallet. We then text you the link. The box is unchecked by default and is separate from accepting these Terms and the Privacy Policy. You cannot opt in by text message
Message frequency: Message frequency varies and is limited to messages necessary to deliver or facilitate access to your requested digital wallet pass.
Cost: Message and data rates may apply. Check your mobile plan for details.
Opt out: Reply STOP to any message to cancel. You will receive one final message confirming you are unsubscribed, and no further texts will be sent. To rejoin, return to your member portal page, check the SMS consent box, and choose your wallet again.
Help: Reply HELP for help, or contact support@legaldirectives.com or (866) 363-4894.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: Your mobile number and consent are handled as described in our Privacy Policy. We do not share, sell, or provide your mobile phone number or SMS opt-in information or consent to third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties.
7. DisclaimerTHE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," UNLESS OTHERWISE SPECIFIED IN WRITING. LEGAL DIRECTIVES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
8. Limitation of LiabilityIN NO EVENT SHALL (I) WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, AND (II) OUR LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED, IN THE AGGREGATE, THE FEES PAID BY YOU TO US DURING THE YEAR BEFORE THE CLAIM AROSE. YOU ACKNOWLEDGE THAT THESE LIMITATIONS ARE REASONABLE, ALLOCATE RISK BETWEEN US, AND WERE RELIED UPON IN PROVIDING THE SERVICES.
Some states do not allow these limitations; if you live in one, the maximum liability for all claims will be $100.00 in the aggregate. Any claim arising out of these Terms or the Services must be filed within one year after it arose, or it is permanently barred.
9. ReleaseTo the fullest extent permitted by law, you release Legal Directives from claims and damages of every kind, known and unknown (including negligence), arising out of (a) the acts or omissions of third parties; or (b) any access to your Healthcare Directives or other information by any person using your wallet card, digital wallet pass, PIN, device, or login credentials, including when any of them has been lost, stolen, compromised, or shared, whether or not you authorized that access. California residents waive California Civil Code § 1542 and similar laws to that extent.
10. Membership RenewalIf your membership is not renewed at the end of its term, your access ends and we will close your account. Legal Directives may retain your account information and stored documents for a limited period before permanently deleting them. We are not responsible for loss or harm from your inability to access the Services after that. Renewal options are in your member portal; questions go to support@legaldirectives.com. If you joined through a third party that bills you, that party's billing terms apply.
11. Refund PolicyMembership fees are non-refundable, including for memberships cancelled before the end of the term.
12. Changes to these TermsWe may change these Terms by posting the amended version on the Services and updating the "Last Updated" date. Changes take effect when posted, and continued use of the Services confirms your acceptance. If you do not agree, stop using the Services.
13. Governing Law, Severability, and MiscellaneousThese Terms are governed by North Carolina law, without regard to its conflict-of-laws principles. If any provision is unenforceable, the rest remain in effect and we will substitute an enforceable term reflecting our intent as closely as possible. These Terms and our Privacy Policy are the entire agreement between you and Legal Directives about the Services. Our failure to enforce a provision is not a waiver. Section titles are for convenience only. These Terms do not confer rights on third parties.
14. ContactLegal Directives, LLC · PO Box 1798, Matthews, NC 28106 · support@legaldirectives.com · (866) 363-4894